On this page you will find the ANC’s code of ethics, rules & bylaws, feedback process and information about our complaints procedure.

Code of ethics
Rules and Bylaws – June 2019

Feedback

If you have an issue with one of our members that you would like to draw to our attention but don’t want to make a formal complaint then please use our Feedback Procedure. Anyone is able to provide feedback about member companies (both positive and negative) which is reviewed annually by the Association’s Membership Committee and reported back to the Board. This information will be used to provide general guidance to the whole membership on improving ANC members’ service.

Complaints Procedure

Who can complain

You can complain to the Association of Noise Consultants (ANC) if you think that an acoustic consultancy which is a member of the Association is guilty of “improper conduct”. Improper conduct does not mean “negligence”. Making simple mistakes, or being careless, or unintentionally not doing something that should be done does not usually count as improper conduct. If you have suffered loss or damage as a result of the actions of a member of the ANC, and you have not been able to reach an agreement with the member through negotiation, the usual course would be to seek redress through the courts. However, if the negligence concerned was serious, and there seems to be no reasonable excuse, it may count as improper conduct. See the ANC’s “Code of Ethics” for more information.

You can complain to the Association of Noise Consultants (ANC) if you are:

• a direct client of the member in question; or
• a professional officer employed by a Local Planning Authority involved in the review of a member’s work as part of the determination of a planning application; or
• another member of the Association.

It is unlikely that complaints from those not listed above will be considered. If you feel that the member in question is guilty of “improper conduct”, complainants are first encouraged to make the complaint directly to the member organisation. This course can resolve what may have been an honest mistake or misunderstanding by either side. The member being complained about may have their own procedure for handling complaints which will give a satisfactory outcome to all concerned.  If you have been through this process, and are still dissatisfied, please complete the form below in order for the Association to carry out an initial review and issue you with the complaints procedure, as appropriate.

Click here to access the complaints form.

What is outside the scope of the Association’s complaints procedure

You cannot complain to the Association of Noise Consultants (ANC) if:

• You are unhappy with the decision to grant planning permission for a project where a member’s work / documentation has been submitted as part of the application. In this instance you should contact the relevant Local Planning Authority who have determined the outcome of the application.
• You do not have reasonably compelling evidence that the member is guilty of “improper conduct”